Because capacity is reduced during phase 4, FitClub reserves the right to assess a $5 missed appointment fee if a member does not attend a reservation for class or pool usage. This is not meant to be punitive, but rather to encourage members to only reserve spots they can commit to attending. Due to our wait list capabilities, we ask that members who will be unable to make a scheduled reservation cancel as soon as they become aware that they have a conflict, so another member may claim their spot.
Members will be able to cancel their reservation until two hours prior to the scheduled start time without incurring a missed appointment fee. Any reservations cancelled with less than two hours notice or missed reservations will result in the $5 charge being assessed. This policy is intended to ensure any members on the wait list have enough time to make arrangements to attend the class.
Reservations may continue to be booked up until the scheduled start time, but any reservations made within the final two hours must be attended to avoid incurring a missed appointment fee.
If a reservation is cancelled due to the onset of COVID-19 symptoms before your reservation, no fee will be assessed, even if the cancellation occurs within 2 hours of the scheduled reservation. Please specify that COVID-19 symptoms were the reason for your cancellation and follow up with a team member to ensure you are not charged. We ask that any members experiencing COVID-19 symptoms (who have not tested positive for COVID-19) wait until they are symptom free for at least 72 hours or receive a negative COVID-19 test result before returning to FitClub.
All confirmation emails for reservations subject to this policy will include information about this policy to ensure member awareness.