All FitClub locations are open for general access during Phase 4! We will have modified hours to start, to allow plenty of time for facility deep cleaning and focusing our staff hours to maintain an impeccable level of cleanliness. To achieve this, our initial operating hours will be as follows for all clubs:

Monday-Friday 5:30am - 8:30pm 

 Saturday 7:00am - 3:00pm

  Sunday 8:00am - 1:00pm

The North and West locations will not be immediately open for 24 hours as we transition to phase 4. Our goal is to restore schedules to their original state as soon as possible. 

The Group Exercise and Group Personal Training schedule and the North’s clubs hours will go into effect on Monday, June 29th.

Reservations will NOT be required for general club access (classes and pool usage will require reservation), but club capacity will be limited to 25% of occupancy effective November 16, 2020. Club capacity will be available in real-time within the FitClub Virtual App and by clicking the banner on our homepage (www.fitclub.net) starting June 26th. You may also call any FitClub location and request this information from a staff member.

Members will be required to wear a mask during check-in, which may be removed during vigorous exercise (see Part 4 for full details). 

Members will be required to participate in a health check upon arrival. This check includes a contactless (infrared) temperature screening and verification that the member is symptom free. Once the health screening is complete, members will scan in utilizing their FitClub key tag or check-in tile of their FCV mobile app.

All members are also required to check out as they exit the facility to allow us to monitor club capacity at all times.

Signage will be placed upon cardio machines that will be out of use each day to promote social distancing. Available cardio will be rotated daily to allow thorough disinfection. 30-minute time limits may be imposed on equipment during peak hours, if necessary.

Strength training equipment and machines will be available, but members will be required to avoid exercising on adjacent machines where 6 feet of distance is not possible.

All machines and equipment must be wiped down before and after use.

During Phase 4, we are taking facility cleaning extremely seriously. We're upping our coverage to include hourly disinfection of showers and shower areas, hourly disinfection of all restrooms and high touch surfaces, and cleaning and sanitizing our studios between classes.

We'll also be designating employees to specific zones of the clubs during busy hours to monitor social distancing, enforce new rules and protocols, and to disinfect all equipment after member use.

All studios have had capacity limits adjusted based upon social distancing formulas. Members will be required to observe 6 feet of social distance during all class activities, and no shared equipment will be used during classes. Yoga mats and other equipment that is difficult to thoroughly disinfect between classes will not be offered at this time, and participants will be asked to bring their own or purchase one for personal use in our pro shop.

To assist in social distancing, all studios will have floor markers placed throughout the space for optimal distancing. We ask that members always start class on these markers and reset to them during any pauses.

New Phase 4 class schedules will be available within FitClub Virtual starting Wednesday June 24th. Each offering will have a capacity limit based upon the activity performed and the location of the activity to ensure social distancing. This capacity limit will be clearly displayed for each event. 

An extra buffer of at least 15 minutes will be scheduled between all classes to avoid congestion, allow time for disinfection, and set up equipment.

Due to the possibility of reaching our maximum capacity, we will be requiring reservations for ALL FitClub classes and general pool usage (lap swimming and therapy pool access). Members can reserve access to any class or resource by selecting the appropriate schedule and clicking on their desired event within the FitClub Virtual App or web portal. Don't have FitClub Virtual yet? Email us to request access today!

Reservations may be made within 48 hours of the scheduled start time. Once an event is at capacity, members will still be able to add their name to the "Wait list." If an event at capacity experiences an opening due to cancellation, all members on the wait list will be notified immediately. The open spot will be available on a first-come, first-served basis.

Based upon member feedback, there will be no restrictions placed upon the number of classes a member may attend. However, due to limited capacity, we will be enforcing a "Missed Appointment" fee if a member with a reservation fails to show up to their reservation. See below for more details.

To prevent crowds from gathering before classes, we ask that you please do not show up more than 10 minutes early to your reserved class or pool time. 

Because capacity is reduced during phase 4, FitClub reserves the right to assess a $5 missed appointment fee if a member does not attend a reservation for class or pool usage. This is not meant to be punitive, but rather to encourage members to only reserve spots they can commit to attending. Due to our wait list capabilities, we ask that members who will be unable to make a scheduled reservation cancel as soon as they become aware that they have a conflict, so another member may claim their spot.

Members will be able to cancel their reservation until two hours prior to the scheduled start time without incurring a missed appointment fee. Any reservations cancelled with less than two hours notice or missed reservations will result in the $5 charge being assessed. This policy is intended to ensure any members on the wait list have enough time to make arrangements to attend the class.

Reservations may continue to be booked up until the scheduled start time, but any reservations made within the final two hours must be attended to avoid incurring a missed appointment fee.

If a reservation is cancelled due to the onset of COVID-19 symptoms before your reservation, no fee will be assessed, even if the cancellation occurs within 2 hours of the scheduled reservation. Please specify that COVID-19 symptoms were the reason for your cancellation and follow up with a team member to ensure you are not charged. We ask that any members experiencing COVID-19 symptoms (who have not tested positive for COVID-19) wait until they are symptom free for at least 72 hours or receive a negative COVID-19 test result before returning to FitClub.

All confirmation emails for reservations subject to this policy will include information about this policy to ensure member awareness.

While we are restarting almost all of our club offerings, we will still continue to offer the same virtual options many of you have come to enjoy during our closure. There may be some temporary disruptions as we work on transitioning to live-streaming our in person classes, but we're committed to bringing you even more options as we move forward!

Plus, FitClub Virtual will be your main resource for making reservations, checking club capacity, and tracking your progress as you start coming back to the club! Don't have FitClub Virtual? Email us to request access today!

One-on-one training will continue as normal, subject to social distancing requirements. For those clients who prefer, virtual training will continue to be available. Aquatic personal training will also remain available.

If you are not currently a client, but are interested in personal training, Please email us if you want more details!

Group Personal Training will resume at all clubs with Phase 4. If you are a Group Personal Training client, you may make reservations for any session within FitClub Virtual. We will continue to offer some virtual sessions as well, for our members who are more comfortable continuing in a virtual setting. Updated schedules will be available within the FitClub Virtual portal by Thursday June 25th.

In person sessions will be set up to facilitate a minimum of 6 feet between participants at all times and avoid equipment sharing between participants. Capacity may also be limited beyond normal depending on the space in which the session is being conducted.

FitClub Virtual will have a "Wait List" for any sessions that reach capacity. Clients are encouraged to sign up for the wait list if their desired session is full. If a session at capacity experiences an opening due to cancellation, all members on the wait list will be notified immediately. The open spot will be available on a first-come, first-served basis.

Due to limited capacity, sessions will be redeemed for any member who cancels with less than two hours notice or members who do not show up to a scheduled session. Clients on an "unlimited plan" will be also subject to the missed appointment fee.

Goal Reassessments will be available to all members in Phase 4, including an InBody assessment. Please contact your success coach or trainer, or click here email our team if you'd like to set up a session.